Smartways Logistics measures the quality of its Logistics Services by the degree of customer satisfaction. We have created a distinctive business model to provide its clients with the best possible service in medical logistics. The medical industry is a unique industry and requires different types of services than just transport from A to B. Smartways focuses its efforts on Customer Service as an integral part of the Physical Distribution. Our business model is based on 3 parameters: Quantity, Price and Service. We named this model: QPS Logistics™
Most logistics companies only work with 2 components and present a direct correlation between Quantity and Price. Service is often not part of the equation; therefore service satisfaction can vary from 50% to 90% even within one company. Smartways Logistics stands for excellence in medical distribution. Customer Service to you and your clients is our strength. We have added this extra dimension to our physical distribution and made it an integral part of our company policy. We strive for 100% service satisfaction every time all the time! We are proud to offer our customers with satisfaction rate of 98% or higher. This proves to be a successful formula for our clients, their clients and Smartways Logistics. Our performance speaks for itself. Still not convinced? We can send you several lists of testimonials not only from our customers, but even from the customer’s clients! These customer-clients-relationships are a main part of our organisation and adds invisible value to your business. In other words: Our Customer Service extends well beyond our relationship with you as our client.
If you want to learn more about our business model QPS Logistics™ or simply want more information, please contact us by email or phone.

Richard Afman
Smartways Logistics Tel: 02 – 9808 2750 Email: contact@smartways.com.au